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⚠️ Due to ongoing war and global disruptions, some international shipments may experience delays. We appreciate your patience and understanding.
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Most questions about sizing, orders, shipping and returns are already answered in our FAQ.
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What happens after I place my order?
Once your payment is confirmed:
You’ll get an email with your invoice, order number and order details.
Your order shows as Processing while we prepare it.
When it ships, we email your tracking number and the status changes to Completed .
Tip: create an account to see all your orders and earn store credit.
How can I track my order?
We email you every time your order status changes, including your tracking number once it ships.
You can also track it with your order number and checkout email in the order tracker on our homepage, or by logging in to your account.
Can I return or exchange my order?
Yes — we want you to be happy with your gear. To start a return or exchange, use the contact form below:
Choose Yes for “Have you ordered from us?” and enter your details and order number.
Choose Yes for “Have you received your shipment?”
Select Return or Exchange and complete the steps.
Our support team will send you a Return Authorization (RMA) and guide you through the rest.
Why should I create an account?
Track all your past orders in one place.
Access monthly raffles and special drops.
Save favorite gear to your wishlist.
Earn holiday gift credits and store money for future orders.
How do I know my Barehand glove size?
Measure around your hand across the knuckles, excluding the thumb.
Small 7.5 in · Medium 8 in · Large 8.5 in · X-Large 9 in
Barehand gloves stretch, so you can choose a tight (compression) or regular fit. For an 8-inch hand, pick Small for a snug fit or Medium for a regular fit.
How should I wash my Barehand gloves?
Wash in normal water with regular laundry detergent.
Don’t use bleach, fabric softener or deodorizer.
Air dry flat, or tumble dry on low–medium heat for a slight shrink.
What is the Athletes Warranty?
Every Barehand glove has a standard 45-day warranty against damage that affects performance.
For competitive athletes who train hard and wear gloves out faster, we offer an extended 60-day Athletes Warranty.
Will I have to pay customs or taxes?
Your local customs office may charge duties, taxes or handling fees when an international package arrives. These are collected by your local authorities and are the customer’s responsibility — Raww Gear doesn’t control or cover them.
What is shipping insurance?
Shipping insurance covers packages lost in transit. If an insured order doesn’t arrive within 20 days (local) or 40 days (international), we’ll reship it free of charge.
Add it by checking the Insurance box at checkout.