MOST COMMON QUESTIONS

If you have questions about a specific product, please click the appropriate tab above before contacting us. This helps us respond to all requests in a timely manner.

Whats the process after I place my order?

These are the following step after you pay for your order.

1) You will receive an email with your invoice that includes your order number and order details.
2) Once your order is placed and paid. Your order will be have a processing order status.
3) You can track your order with your Order # and email address on the order.
4) Once your order is shipped, you will receive an complete order email with tracking number to your order.

* By creating a account on our website, you will be able to access all past orders and free store credits to our regular customers.

How can I track my order?
All paid orders have processing order status. Any time your order status changed you will receive an email with the status change. Once your order is shipped you will receive an email with complete order status and tracking number.
You can also track your order with our status tracker located on our homepage or by logging in to your account.
Can I return/exchange?
We want to make people happy so definitely we accept returns and exchange. In order to begin the return or exchange process you must contact our customer support by going to contact us page so they can start the process for you.
Under What can we help you with tab. Select Exchanges/Return and fill out the form.
Once finished our customer support will give you a RMA, please fill out this form to begin the process.
How long international delivery takes?
We use USPS international postage. We cannot guarantee any delivery times because sometimes customs/border clearance could take up to 2-3 weeks.
What are the benefit of creating an account with Raww?
Creating an account allows you to get better features on our websites. You will get access to our monthly raffles, wishlist and holiday gift money that could be used on our gear.
Which countries do we sell to?
Currently we ship all over the world for a flat shipping rate.
I want to sell Barehand & Raww products?
Please see our affiliate & distributor section for more info on this.
How do wishlist giveaways work?
Wishlist giveaways are where we give out free item to our regular customers. In order to enter in the giveaway you simple add the wishlist to your account and share it on your social media. Each social media you share to gets you 1 more entry to our weekly giveaways.

This section has all questions related to Barehand gloves only

What is my Barehand glove size?

If you having trouble figuring out your size using your credit card.

Here is the official manufacturer’s size breakdown (measure your hands circumference horizontally across the knuckles)

Small– 7.5 inch | Medium – 8 inch | Large -8.5 inch | X-Large– 9 inch
As Barehand is stretchable you could choose your fit between compression or regular. For example if your hand measurement is 8 inches. You could pick Small if you like compression fit or you could pick Medium if you like regular fit.

What are the washing instructions ?
In order to ensure that Barehand gloves don’t get damaged during wash process.
We recommend you wash and dry on cold temperature.
What is athletes warranty?
Each Barehand gloves come with the regular 30 day warranty for any damage that hinders the performace of the gloves. For competitive athletes who break their gloves under 2 months. We offer extended warranty for 60 days.

This section has all question related to Barehand gloves only

What is my shirt size?
Each shirt has it own sizing chart. We recommend you see the fit and body measurement section of the product for best sizing.
What are the washing instructions ?
In order to ensure that Raww shirts don’t get damaged during wash process.
We recommend you wash shirts on low-medium temperature water and low heat drying cycle.
* delicate cycles are perfect because they don’t shrink or damage the anti-order strands in the shirt.
 

Don’t see what you looking for?

Reach us through our contact form or call us