If you have questions about a specific product, please click the appropriate tab above before contacting us. This helps us respond to all requests in a timely manner.
These are the following step after you pay for your order.
1) You will receive an email with your invoice that includes your order number and order details.
2) Once your order is placed and paid. Your order will be have a processing order status.
3) You can track your order with your Order # and email address on the order.
4) Once your order is shipped, you will receive an complete order email with tracking number to your order.
* By creating a account on our website, you will be able to access all past orders and free store credits to our regular customers.
All paid orders have processing order status. Any time your order status changed you will receive an email with the status change. Once your order is shipped you will receive an email with complete order status and tracking number.
You can also track your order with our status tracker located on our homepage or by logging in to your account.
We want to make people happy so definitely we accept returns and exchange. In order to begin the return or exchange process you must contact our customer support by going to contact us page so they can start the process for you.
Under What can we help you with tab. Select Exchanges/Return and fill out the form.
Once finished our customer support will give you a RMA, please fill out this form to begin the process.
We use USPS international postage. We cannot guarantee any delivery times because sometimes customs/border clearance could take up to 2-3 weeks.
Creating an account allows you to get better features on our websites. You will get access to our monthly raffles, wishlist and holiday gift money that could be used on our gear.
Currently we ship all over the world for a flat shipping rate.
Please see our affiliate & distributor section for more info on this.
Wishlist giveaways are where we give out free item to our regular customers. In order to enter in the giveaway you simple add the wishlist to your account and share it on your social media. Each social media you share to gets you 1 more entry to our weekly giveaways.